RETURNS OR EXCHANGES
Welcome to hathawayserenestore.com, your one-stop women’s fashion shopping platform. We are committed to providing you with a quality shopping experience. If you are not satisfied with the purchased goods, we provide convenient return and exchange services. The following is a detailed description of our return and exchange policy:
- Return and Exchange Conditions
Product Status: The returned goods must keep the original packaging and accessories intact, and have not been worn, washed or damaged.
Time limit: You can apply for unconditional return and exchange within 7 days from the date you sign for the goods.
Special circumstances: If there are quality problems with the goods, such as fabric defects, size discrepancies, etc., we will unconditionally accept returns and exchanges and bear the relevant costs. - Return and Exchange Process
Contact customer service: Please inform your return and exchange needs and reasons through our email or call the customer service hotline.
Fill in the return and exchange application: Fill in the return and exchange application form according to the guidance of the customer service, including the order number, product information, return and exchange reason, etc.
Waiting for review: We will review your application as soon as possible after receiving it, and let you know whether to accept the return and exchange and the next steps.
Return the goods: If the review is passed, please return the goods according to the address and requirements we provide. Please make sure that the package contains the return application form and all original accessories.
Refund or exchange: After we receive the returned goods and confirm that they are correct, we will handle the refund or exchange procedures for you as soon as possible. The refund will be returned to your payment account by the original route, and the exchanged goods will be sent out as soon as possible after confirmation. - Return and exchange costs
Non-quality issues: If the return or exchange is caused by non-quality issues such as personal preferences and improper size selection, the postage must be borne by you.
Quality issues: If the return or exchange is caused by quality problems of the goods, we will bear the postage. - Notes
Packaging requirements: Please ensure that the returned goods are packed intact to avoid damage during transportation.
Time limit: Please complete the return and exchange process within the specified time, and it will not be accepted after the deadline.
Refund cycle: It may take some time to process the refund, and the specific cycle depends on your payment bank or third-party payment platform. - Special product instructions
Customized products: If the product is a customized style, returns and exchanges are not accepted unless there are quality problems.
Discounted products: Some discounted products may not support unconditional returns and exchanges. Please read the product details and return and exchange policy carefully before purchasing. - Contact us
If you encounter any problems or questions during the return and exchange process, please feel free to contact our customer service team. We will serve you wholeheartedly to ensure that your rights are protected.
We promise to continue to work hard to provide you with better and more considerate services.