FAQ CENTER
Welcome to hathawayserenestore.com, your one-stop women’s fashion shopping platform. To help you better understand our services, shopping process and solve possible problems, we have compiled the following frequently asked questions and answers. If your question is not listed here or you need further help, please feel free to contact our customer service team.
- Account and Registration
How to register an account?
Visit our website, click the “Register” button at the top of the page, and fill in the relevant information to complete the registration.
What if I forget my password?
On the login page, click “Forgot password”, enter the email address you used when registering, and we will send a password reset link to your email.
Why do you need to register an account?
After registering an account, you can enjoy member-exclusive services such as faster checkout process, order tracking, personalized recommendations, etc. - Shopping process
How to choose products?
Browse our product categories or use the search function to find the products you like, click “Add to Cart” or “Buy Now”, and follow the prompts to complete the order.
How to modify an order?
Before the order is confirmed, you can modify the quantity of the items in the shopping cart or delete the items. Once the order is confirmed, please contact our customer service team if you need to modify it.
How to pay?
We support multiple payment methods, including credit cards, PayPal, etc. Select your preferred payment method on the checkout page and follow the prompts to complete the payment. - Products and Returns and Exchanges
How to choose the size of the product?
Please refer to our size guide and choose the appropriate size according to your height, weight and usual wear size. If you have any questions, please consult customer service.
How to apply for a return or exchange?
After receiving the product, if you are not satisfied, please contact our customer service team within the specified time and follow the return and exchange process.
Who will bear the return and exchange postage?
We will bear the postage for returns and exchanges caused by product quality problems. For returns and exchanges not caused by quality problems, the postage must be borne by you. - Delivery and Logistics
Delivery range and time?
We provide global delivery services. The specific delivery time depends on the delivery method you choose and the inventory of the product.
How to track an order?
Log in to your account and check the order status and logistics information in “My Orders”.
How much is the delivery fee?
The delivery fee varies depending on the delivery method and product weight. The specific fee will be displayed at checkout. - Privacy and Security
How do you protect my personal information?
We have taken a series of technical and organizational measures to protect your personal information, including encrypted storage, access control, etc. Please feel free to use it.
Will you share my personal information?
We promise not to share your personal information without reason. For specific provisions, please refer to our privacy terms.