CARRIAGE TERMS
Welcome to hathawayserenestore.com, your one-stop women’s fashion shopping platform. We are committed to providing you with fast and accurate delivery services. Below are our shipping terms, including delivery methods, domestic and foreign import and export shipping time standards, and the logistics companies we cooperate with.
- Delivery methods
Standard delivery: We provide standard delivery services, which are generally applicable to most items. Standard delivery time depends on your geographical location and the logistics company you choose.
Fast delivery: For customers who need to receive the goods faster, we provide fast delivery options. The cost and time of fast delivery may vary by region. - Domestic shipping time standards
Standard delivery: Generally, the standard delivery time is 7 working days, depending on your geographical location and order processing time.
Fast delivery: Fast delivery time is usually 3 working days, but it may also vary by region.
Please note that the above time is for reference only, and the actual delivery time may be delayed due to force majeure factors such as weather and traffic. - Foreign import and export shipping time standards
International delivery: We provide international delivery services, but the delivery time and cost may vary by country/region. Normally, international delivery takes 14 working days, but it may be delayed due to customs clearance, logistics company efficiency, etc.
Import taxes: For international orders, you may need to pay import taxes. The amount and payment method of import taxes should be based on your order and the legal requirements of your country. - Logistics Company
We work with many well-known logistics companies to ensure that your goods can be delivered safely and on time. The logistics companies we work with include but are not limited to:
In the United States: UPS, FedEx, USPS, etc.
International delivery: DHL, TNT, EMS, etc.
The specific logistics company you choose will be determined based on your order details and delivery address. After the order is confirmed, we will send the logistics information to your registered email or mobile phone text message so that you can track the order status at any time. - Delivery Notes
Delivery address: Please make sure that the delivery address you provide is accurate so that we can deliver the goods accurately. We will not be responsible for delivery delays or loss of goods due to incorrect addresses.
Signature requirements: For valuable goods or parcels that require signature, we recommend that you sign in person when you receive the parcel and check whether the goods are intact. If the goods are damaged or missing during transportation, please contact our customer service team immediately.
Delivery delay: If the delivery is delayed due to force majeure factors such as weather and traffic, we will contact you as soon as possible and provide a solution.